At Martela, we have a strong desire to create solutions that genuinely support our customers’ operation. Quality is visibly present in our products and services and in the way we operate. For us, quality is an essential part of our everyday work.
Our quality management is based on:
- Meeting customer expectations
- Risk management instead of problem solving
- Co-operation with external and internal stakeholders
- Continuous improvement
For us, quality means meeting customer requirements and expectations.
Our key performance indicators focus on customer interface: delivery accuracy, customer feedback and customer satisfaction. Martela’s Test laboratory performs testing of the strength and quality of the furniture according to EN standards. This ensures that the furniture meets high quality and safety requirements. Continuous improvement is ensured by certified quality (ISO 9001), environmental (ISO 14001) and occupational health & safety (ISO 45001) management systems.
Our Group has a multi-site certification of quality, environmental and occupational health & safety management systems covering management, sales, marketing and consultative and removal services for customers to create people-centric workplaces in offices and public premises. The certification also covers sourcing, product development, testing, warehousing, delivery steering, production and remanufacturing of furniture (the logistics centre in Nummela, Finland), manufacturing of upholstered furniture subassemblies (the production facility in Piaseczno, Poland) and the manufacture of furniture components (the production facility in Kitee, Finland).