Paula Viertola, Learning Environment Specialist, collects and analyses user data in development projects for learning environments. “User data and making use of the employee’s expertise when designing a space is one of the key factors in achieving a successful learning environment. It is really inspiring and informative to talk to the staff members and pupils/students at different educational institutions and help them grasp the various opportunities for developing the premises.” Paula trained as a designer, and she really makes use of her design thinking and different methods of service design in the different stages of the inclusion process.